The SP CTI Enhancer supports you on incoming, outgoing and missed phone calls.
Cause the SP CTI Enhancer uses its own and independent search functions within the SuperOffice database, you are able to work simultaneous, regardless on what task you're currently working in SuperOffice CRM.
The SP CTI Enhancer offers several smart functions which make your daily work with SuperOffice CRM more effective when dealing with phone calls.
You can easily save data from out of the SP CTI Enhancer directly to your SuperOffice database. You can e.g. create and add a new contact to a company or simply add a new phone number to an existing contact.
With the SP CTI Enhancer you literally jump to a SuperOffice CRM company or a single contact.
Of course it is also possible to create new tasks in SuperOffice CRM directly from the SP CTI Enhancer.
The SP CTI Enhancer comes to you with a very convenient backward search function which easily allows you to search for unknown phone numbers in the world wide web. Another smart function is the inbuilt private speed dial list. It´s your choice to configure and personalize it.
All the inbuilt functions concerning phone calls from SuperOffice CRM Online are supported by the SP CTI Enhancer, so it’s your choice whether you initiate your phone call via SuperOffice or directly via the SP CTI Enhancer.
Sending emails to a known contact directly via SP CTI Enhancer is supported as well. Of course this emails will be archived in SuperOffice CRM Online.
The SP CTI Enhancer has to be installed on a local PC, or in a Microsoft Terminal Server Session.
To connect the SP CTI Enhancer with your local telephone system it is necessary to have a functioning TAPI Driver installed. The needed TAPI driver is not a component of the SP CTI Enhancer (if you want to install the SP CTI Enhancer on a Microsoft Terminal Server the TAPI driver must support multiline functionality).
We support you with a little tool, which is able to test your TAPI driver, you can easily download it via this link.